An unhappy and migrating client

I Went to an fnb brunch in New Market on Saturday the 14th if March 2020 to apply for a person loan for my car repairs. The lady had confirmed with me the reason for my application which i then advised why i needed the money. Loan was approved and she advised me of my monthly repayment amount, my approved term, approved interest rate and my first debit. She proceeded to make me sign the digital one pager of the info she had just confirmed on her tablet and said we were done. I asked when the funds would reflect and she said latest Monday. I proceeded to advise the dealer to strip the car and go ahead with repairs. I get home to my surprise my personal details have been changed, my surname to be specific. I then queried this with FNB chat service, they tell me to send my ID copy to their back office details for update, I tell them I cannot do that as i did not approve the initial change of surname and I knew no one of such a surname. They kept sending me the same info saying i should send my ID copy, no one bothered to Investigate. come Monday i consult at fnb Nicolway but opt to use their self service phone where i call the ***** department to report this, at that time i am not aware how the changes came about. The lady at ***** tells me since i am at the brunch to give one of the consultants the phone, be mindful she has not taken my details I only told her why I am calling. She tells the consultant to help me update my details I will fill him in on my enquiry. She was not bothered at all that my details have been compromised. The consultant at Nicolway was able to tell me that the changes were made at Newmarket on Saturday. By this time, I have now received less funds into my account then what i had app**** for, only to also be advised that the assistant at New Market took it upon herself to consolidate my other accounts without my knowledge nor approval.

I got to New market only for them to confirm this and amend my surname, but they could not amend my application problem even after having explained the urgency of my situation. But rather solution from the Manager Bruce, was that they put my credit scoring under more pressure by applying for an over draft to cover the funds that were used to consolidate my accounts with other service provider. Thus meaning I had to incur more debt and additional interest rate for an error done by their employee. I did not understand and still do not understand why I as a client would have to pay for their employee's mistakes and incompetence. Even after worsening my situation and putting distress onto my record, they gave me an ultimatum of reversing the loan and they would reverse payment made to the other service provider. Leaving me with a car unpaid for at the dealer, but instead incurring even more charges as it is kept there and no other way of asking for assistance else where because of the status they put my scoring at.

I have been a client of this bank since i started being Independent, but the service I have received in the last two years left me disgusted.