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JL
Jenni L

1 reviews | Active since Dec 2015

28 Mar 2018, 15:18

AN INDECISIVE BANK!

I do not understand how FNB works. I qualify for a temporary loan and then I don't qualify for a temporary loan. Every time I have used the facility, repayment has been within days, long before the due period and FNB has always been happy enough to receive their initiation fee. I have heard no complaints on their part for actually making money out of me using their facilities but now it seems they do not need my business. How can a bank be so indecisive? ?

I thought that this was the bank that was supposed to be "how can we help"? Pathetic FNB, decide whether you want business or not, yet you like to take your fees and initiation fees etc.

0
Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Mar 2018, 08:25
Official

Good day Jenni,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB Temp Loans for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

JL
Jenni L's update29 Mar 2018, 12:02
Reviewer Update
Feedback please!?
JL
Jenni L's update29 Mar 2018, 12:02
Reviewer Update
Feedback please!?
FNB (First National Bank)
FNB (First National Bank)'s reply29 Mar 2018, 13:30
Official

Good day Jenni,

Thank you for your posting.

I have received your complaint and noted that FNB Sales and Service Contact Centre tried contacting you to no avail. An email was sent advising you the that the matter is being investigate and that feedback will be provided.

Regards,

Hello Peter Complaints Team

*** (option one)