An *********** branch that does not even return your calls in times of crisis

I have not seen such an *********** branch. my account has been frozen for 2 weeks by this branch with absolutely no explanation besides "instruction from SARS". My cheque account has been frozen for 2 weeks now because of a transaction from a business property sale, It is believe that SARS claims that the business owed tax hence the account is blocked, what i do no understand is why is my entire account is blocked and not the transaction where as the property is linked to my father and not me in anyway. this is my primary account and this is where my salary is paid to and where my debit order goes off. i have my salary coming in in 2 days and when it does i will have absolutely no access to it seeing that my account has been frozen. The branch has made no attempt to return any of my calls regarding an update, every time i call them its the same story that they are following up with SARS. I have been living of my credit card because of one transaction that should have been stopped before it even came to my account. This is a major inconvenience as i eventually had to shift my salary and debit orders to another bank. i don't want to deal with FNB anymore, my premier banker is even more useless as all they tell me is they cannot do anything on their side. i want this thing over and this account closed im done with this bank