TS
Thobekile S
1 reviews | Active since May 2019
15 May 2019, 10:56
An hour of waiting on the phone at the sea point branch.
I'm writing this sitting in a branch in sea point, on the phone with the bank for 39minutes 25seconds having been transferred multiple times, I believe 8 times with no assistance for my query. What is actually going on? I'm a very patient individual aware of the call centre environment, however this is ridiculous. Consultants in the branch can't help, the call centre can't help. Still waiting.
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FNB (First National Bank)'s replyOfficial
15 May 2019, 12:09Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply15 May 2019, 12:09
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***