An excuse for a courier company

Hi, FNB is a very reputable company I don't understand why it associate itself with unprofessional companies like MrD Courier which damages it's reputation. I am very disappointed in FNB because I considered it one of the best but it's association says something different to me. I only received one missed call from the what so called courier company and now I am expected to run after them to receive my credit card. Can you guys please arrange that I collect my card from the branch. It will be much easier to do than to run after immature companies who doesn't what service delivery is. I am sure they are trying to save their telephone expense by intentionally calling the customer only once at the hours they know mostly likely we won't be able to answer. So please FNB do me a favour and let me collect my card at the branch.