An Entire Day

01/12/2017 I get to the office at 08:00 and Business Enterprise has so called limited functionality. I contact the call centre at 09:00 and I'm told that the problem will be resolve shortly and although they cannot give me a ETA I can process my payments as normal. NOT A SINGLE PERSON knows whats going on, nor can they provide any assistance what so ever. This is also not the first time this has happened. So I process my two payment at 10:30 to an ABSA account and I select Pay and Clear now. Between 11:58 and 12:46 I finally get my payment notifications, but guess what my funds do not clear at my supplier. So I phone again and once again the call center is zero help.

I think this is not only extremely poor but you need to resolve this because if this situation repeats itself I will be moving my business as you honestly do not care. If I have to here the superficial and unhelpful we apologise for the inconvenience one more time I will honestly trough a fit. JUST SHORT OUT YOUR HOUSE because you use to be the best bank in RSA but from 2016 onward you have had serious flaws.

Also don't even try and use the problem is with the receiving bank excuse, my supplier phoned ABSA and they went out of there way but could not trace any payment.

This so called temporary inconvenience lasted the entire day on a FRIDAY which meant I could not pay my suppliers, which means my clients do not get there orders which means I lose money. FNB are quick to take my money on fees but what now FNB, how do you compensate the profit I lost today.