An employee of FNB called me today

An employee of FNB called me today. Since 2006 my husband has numerous times done a FULL POWER OF ATTORNEY at their branches because they just "don't see or understand it". We are having endless problems because of this and their employee had the audacity to tell me " ask your husband to give you power of attorney" today. REALLY??? He had to go to the extent of removing his work number as they even started harassing him at work despite him telling them numerous times they have to deal with me. Extremely *********** staff and pathetic service as far as this issue goes.