An angry client

Poor service ai received from Makoti Malekane from FNB, she called and gave me an offer to upgrade my account which she had said the upgraded fees with only kick in after 3 months, I took her offer, I was so disappointed to have been debited within the 3 months, I sent an email to her and her manager Shivani Gajraj and requested then to downgrade my account because of false information sold to me, my account was downloaded, I was then charged again R244 that I was not told about, I had no funds in the account and I am also charged R133 for not having funds,

I want this to be looked into, listen to the call recording to know that she has indeed not tell me that my account was going to be debited with R244, I want my account to be fixed. I have been banking with FNB for all my life and just got ****** for changing my account????

Please fix my account, or I will move both my business account and personal account to a bank that will value and respect me

I will appreciate it if you Look into my query