An absolute pathetic service from FNB

Good day

I am incredibly unhappy with the service that is provided by FNB, I seem to find it amazing that simple things as a client I am unable to do. AGAIN!! I went into the Ballito branch in which they are yet to contact me I might add, requesting for a downgrade. I was than advised by Ballito that I would have to wait as someone is dealing with my query. I went into the branch on the 3 June 2022. Eventually when I logged the complaint on Hello Peter I was asked to submit a signature with a date in which I have done and still nothing has been done. If you have a look at my bank statement the monthly charge of R99 has gone off again that is what I have tried to avoid and right now I am not accepting that charge and I want it refunded as I have been battling to downgrade this account since the beginning of June. I would like FNB to refund the bank charge as I chose to change this account early June.

This is really an ordinary service when all I am asking for is a simple downgrade.

Please may I be referred to the ombudsman