1 reviews | Active since Jul 2011
Amount for Home Loan not approved
One would think that because you bank with FNB for more than 10 years that they would show a bit more eagerness to help out their clients. I mean isn't clients, no matter how big or small the integral part to keep your business running?
My whole point comes down to that I requested for a FNB Home Loan. Didn't get my 100% approval because of the silly way FNB calculates the home loan based on certain facts. Yet Standardbank approved a home loan and I don't even bank with them. I'm starting to doubt why I'm still at FNB as when you really need your bank to help you out with a home loan they run away and give you a BIG red stamp of not approved... Sad that it had come to this.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)