Amount debited Unauthiorized

I am disgusted by the way you conduct your business, R6709.04 was debited from my account with no consultation or authorization from me, I have been told that I will have my money today, why did you take such amount and who authorized it , I want to know and I want my money now. Let's see what the NCR will say about this. I have been calling since Tuesday and everyone is telling the same thing since. Yesterday I was told the money will be in my account today and this morning still had to make a call because no money was paid Jabulile told me that Joy and Sibusiso have escalated the matter and the Manager has authorized it and its in que to be paid , but today I am told that since tuesday the Manager has not authorized my refunds , this is pathetic. I also want to know who authorized this transaction without my consent.