JL
Jeremy L
1 reviews | Active since Mar 2009
16 Jul 2019, 13:03
Amazon Web Services payment incorrectly identified as *****
Our AWS (Amazon Web Services) recurring payment fails and impossible to get through the to FNB Business call centre to validate what the problem is as one either cant get through or one is pushed from one person to another. After various attempts I was told Amazon payments have been stopped due to expected *****(?). And then of course they couldn't put me through to the ***** team.. And seriously, Amazon is seen as a *********??! Also when will you get a chat bot?
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FNB (First National Bank)'s replyOfficial
16 Jul 2019, 16:04Good day Jeremy,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
FNB (First National Bank)'s reply16 Jul 2019, 16:04
Official
Good day Jeremy,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***