EP
Elster P

1 reviews | Active since Jun 2012

30 May 2017, 16:23

amazing service from manager

<p>I went to Mall of africa to deposit some cash, entering the cash i got an error message and was seriously worried, why did the ATM just rob me. </p> <p>I called the manager to help, i was frustrated as i needed the cash right away, hence doing a direct ATM deposit. </p> <p>I stressed that i needed the money, she took my number and called me back in 15mins and told me that it she had a technician out and my money will be deposited in 15mins, which it did. </p> <p> </p> <p>Not sure what her name is but you rock! </p> <p>Thanks for your patience and help </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 May 2017, 08:58
Official

Good Day,

I've received your compliment that you logged. Thank you so much for taking the time to compliment the service you received.

I will be sure to pass on your thanks and comments to management and I am so pleased that we've managed to live up to our brand's slogan "How can we help you?"

We are truly glad to hear of the wonderful service you have received from our staff.
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Kind Regards,

Complaints Resolution

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