Amazing service

I was assited by Nosidumo Khol at FNB branch in horizon village to renew my card. She was extremely efficient and friendly, she also connected with me on a personal level. It felt like I was speaking with a human being, and not a corporate robot. I work with customers myself so I could appreciate her level of emotional intelligence and customer connection. She also offered me a funeral policy at a good rate, which I gladly took up. I was very pleased with my encounter, its rare to receive service like this these days.