Amazing Customer Care Employee

Ive been battling with FNB since 30th of November, and everyone ive spoken to has just given me the same response of, I'll email the person and get back to you soon" but never received anything further then that. But today I spoke to a lady by the name of Fairlynne, in customer care. She was amazing, helpful, friendly and also the first person to tell me that if I haven't heard back from anyone by mid day, I must give her a call and she will then take it further. She gave me her number to contact her directly, and she listened to my issue and didn't once try and make up excuses for FNB. She is the reason I still bank with FNB. The matter hasn't been resolved yet, but this lady deserves praise for her amazing attitude.