Amazing Customer Care

I've been a loyal FNB client since I opened my first bank account at the age of 16 and I'm not planning on going anywhere else.

The other day I had an issue with my banking app, due to me forgetting my password when setting up the app on my new phone one of the consultants who assisted me on the matter via a phone call was extremely patient and kind.

He helped me through the entire process and I was so sick at the time so I could barely speak but he persisted to assist me with kindness and in a matter of minutes my issue was resolved.

Service like that can't be measured and it's not the norm anymore, customer care nowadays only aims to solve the issues not so much to invest the time, patience and kindness to build a long-lasting client relationship.

FNB definitely cares about you and that's one of the main reasons for why I will not be changing banks.