Amazing arrogance

<p>I received a email on the 21st Feb at 10:45 giving me 24 hours to submit proof of residence, 3 hours later, the account is blocked for the secound time. I was trying to rent a car for an assigment. I spent over an hour on the phone trying to get the account unblocked, one person got through to the FICA department who said I had submitted a blank document (which I had not), and refused to unblock the account, so even if a mistake had been made on my part I still had till the following day by 10:45 to submit the document.</p> <p>Eventually I found a lady in the business department who unblocked my account while I was on the phone.</p> <p>So to sum up the first block is done with no notice whatsoever and I am later assured all is order. The second I'm given 24 hours but they go ahead and block it anyway, and refused to reverse the action. I am frankly amazed at the arrogance of the person/persons to their client, even SARS give you 21 days, SAPS send me polite reminders to renew my licenses and these are Government departments.</p> <p>Complaints have been laied, and escalated etc, I've been waiting 2 weeks </p>