Am I getting ********** or what?

Dear FNB,<br> <br> I've had to use this channel to get your attention. I have written to you once, you ignored it. I wrote again, and you don't seem to care about my issue.<br> <br> I have changed my bank account on the 13th of May - closing my credit card (my bank fees were R149 per month for a service I was not using!) and I downgraded my platinum cheque account to a simple and cheap R4.95 savings account, because I am in the UK for a few months and don't want to spend a fortune on bank charges.<br> <br> I have withdrawn money on this side, the costs are high, I know, but this is NOT what is worrying me. In June you have clearly still charged me MONTHLY FEES according to the platinum account, instead of R4.95 per month, I was charged R125.66 for June. This does not include my withdrawal charges, which were astronomical in June (R43 per withdrawal). In July I was obviously on the cheaper account, the MONTHLY CHARGE was CORRECT - R4.95 - and the bank charges to withdraw money was less (R28 per transaction).<br> <br> Your support staff clearly cannot do their job, they tell me this is in fact correct.<br> <br> I will therefore now ask for a full audit of my account, seeing that I paid R149 for nothing in the past too.