Am being taken for granted, no respect at all .

Good day I am writing to formally lodge a complaint regarding the settlement letter I requested on 07 February 2026 for my personal loan, revolving loan and my credit card, I was promised that it will be sent to my email and shows as well from my banking App within 5(five) days. Till today nothing on banking App and my emails, tried calling phone keeps cutting and no one is willing to call back, I have sent my complain via banking App complain review no one is responding. All the settlement department team very lazy. Whoever is approving settlement letter need to be removed cause clearly, he/she is not competent for the job. Its 17 days now waiting only for simple thing settlement letter and bank details where I can transfer money and close my accounts.