Always useless service again and again

<p>Reference : Rh ********** 618</p> <p> </p> <p>This service is absolutely useless and this is not the first time this is happening.</p> <p>I have the same horrible experience every time I have to speak to a consultant at FNB.</p> <p>I spoke to 3 consultants during my call.</p> <p>The first told me he can’t see anything wrong on my profile and said I should speak to telephone banking to do my payment, ok, fine.</p> <p>I then go to telephone banking who then say they can’t help me as I need to speak again to the initial department I started off with.</p> <p>I then go back to them who give me a useless answer of why I can’t do the payment as I logged into a different browser and wants to then transfer me to the app department, get your act together and just help a customer with a problem instead of playing hot potato with the customer, I’ve made an eWallet payment before, why block my functionality on the basis that I’ve logged on with an unverified device prior to this, I’m trying to make a payment from a 2 verified devices yet I keep getting limit exceeded, how hard is it to just allow me to go ahead with my payment?</p> <p> </p> <p>While I’m complaining, I logged a query about an itemised bill charge on my FNB sim card which a consultant phoned me and asked if he can fund me with airtime to cater for this, I still to date have not received this airtime.</p>