LM
Lizl M

1 reviews | Active since Nov 2011

31 Jul 2015, 08:53

ALWAYS THE WRONG DEPARTMENT!!!!

Dear FNB, I am sequestrated. Really. I have the sequestration order and everything. Could I please give it to you again and again and again and again...<br> Seriously, would you take it? Please do what you are supposed to do with it. Stop with the sweet loving sms's that tells me to contact whomever only to spend an inordinate amount of time and money calling to find out it is yet again the wrong department and I apparently should have sniffed out who to talk to. it has been months of pleading, yelling, swearing, begging, asking, searching and you still cannot tell me who I should contact???<br> <br> I REALLY WANT TO GIVE YOU THE SEQUESTRATION ORDER, PLEASE, TAKE IT. Can the right person possibly contact me?? You keep telling me I did not pay and you keep penalising me. I love the banking part of FNB and I really did not choose to be in this position, but your various legal departments seriously SUCK!!<br> <br> Have a good day, hope to speak to you soon. <br>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Jul 2015, 09:27
Official
Hello mstired,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to home loans who will provide you with feedback.

The reference number is 732460.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)