Always taking money but can't deliver nothing

Please take note on my FNB banking app conversations that took place between myself and the lethargic and *********** knobs that work at FNB from the 1st and 2nd November 2022. I use a wheelchair thus limited to where I can go. I use the app to purchase my electricity once a month. The app was giving me issues when I tried doing so this time. And the utter **** service I got from people that are getting paid salaries from my over priced fees don't give a ****! I had to contact my landlord and he bought on his Nedbank account! If it wasn't for him I would have been in the ****ing dark again! I know it's pointless to complain. Just look at what the rest of the country looks like. But I'll still vent regardless. Useless and incapable! Always will be!