ALWAYS SUCH POOR SERVICE - SIS!

I am so tired of FNB and the poor service. Firstly fnb smsed me and said I have missed a payment on my debt review account where I have never in the past 3 years I have been under. I emailed them so did my debt counselor and still no reply and it's been over 10 working days. They have sent all the payments showing the distribution has been allocated and you are to pick it up. MOST OF ALL I AM TRYING TO GET SETTLEMENT LETTERS. I have emailed over and over. I got a message some time back showing a discount will come in should I settle early. I want to do this but I can't without the settlement letters. I need all the settlement letters and applicable early settlement discount so I can be done with FNB and never to come back. Thank goodness for other banks. Action this urgently and have this mailed to me. All my fnb settlements!