Always never seize to amaze me

This is the second time complaining, I am really tired of this bad service of FNB. I am in Netherlands, and I received global receipt of payment. I was given instructions via email by FNB to get a quote and process the receipt of the funds. But as usual, your app said I have entered invalid fax number but there is no option for entering fax number under recipients' contact details and needed assistance on selecting the correct reason category for funding . On Monday, I sent an email to forex for assistance as well as providing evidence for the funding and got an email that I will be assisted within 24hr period or 1 business day. Since I didnt, I forwaded help from rbjacobs and said they forwaded the request and will get assistance. I later emailed rbjacobs that the 24 hr period has passed as I need the funds but never got a reply. I even went and forwaded the complaint again to twitter rbjacobs and just got a flowery promise that I will assisted and matter has been expedited.

I am really sick and tired of this damn bank and their level of ignorance for customer assistance and service thereof. I just need to cancel their useless account.