Always expect to be questioned for their mistakes!

I took a phone with them but they failed to assist me then they forwarded the matter to the cell phone provider to take the matter instead of assisting me, come month end the bank will be deducting their money of the phone, i want to know why dont you make an arrangement with the cell phone provider and request them to pay since its been a month now not having a phone but you will deduct from my account, even sales consultant have insufficient information about the products they are selling to customers as they didnt inform me that they have FNB repairs when a phone has a problem, can a management person from FNB Connect to contact me and explain to me what is happening *** i will be waiting, management only because after this am coming with Speak Out Crew to reslove this matter with you guys.