RP
Robin P

1 reviews | Active since Jul 2014

23 Mar 2015, 10:59

ALWAYS **** SERVICE, AT LEAST YOU'RE CONSISTENT

I was contacted by FNB to upgrade my credit card. I said I would do the online application then call the number on the online baking site. The guy over the phone spent a fair amount of time doing checks and what have you. I get the quotation emailed to me, days later, which I sign and return and nothing. It's been two months of me following up with email after email and call after call to FNB card divisions with no response. So why did you call me? To waste my time? Why did you call me to make these offers?<br> First time I called they said the quote wasn't received. So emailed that again. Then they wanted the quote again, which I sent. I called again and got the response \eish

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Mar 2015, 11:08
Official
Hello robin13pereira,

We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.

This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 652203.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)