Always being sent from pillar to post

<p>I had to cancel my cheque account with FNB. Since i have been having an issue with unauthorized debit orders always going through. Now i have two accounts one is the old cheque account that was to be closed and a premier account now has my salary and debit orders going through it.</p> <p>I need to close the cheque account. whenever i go to the nearest work branch i am given a call centre number to call and close the account. Then i am sent to the branch where i opened the premier account. Whichis far from work and i cant go there. Is every process only donw y one person or some others are to lazy to assist i really dont know. on my side its an inconvinience and creating a bad record and account on my side. Wish i should have just closed the account and went to Capitec bank. FNB is always full of terms and condition when it suits them.</p>