JM
Jaun M

1 reviews | Active since Mar 2013

13 Oct 2016, 09:05

Always a struggle

<p>I have been bankin with FNB for many years. I recently app**** for a new bond with FNB's homeloan devision through a personal banker. </p> <p> </p> <p>The banker subsequently ignored me and only after 20 attempts to get hold of him, he returned a snooty email with no motivation as to why I have not been approved. </p> <p> </p> <p>I've actually had it with FNB. The first homeloan application I made years ago required me to rant and rave to get any viable service as I Obviously did and do qualify for approval.</p> <p> </p> <p>Not a proactive service provider that looks at the individual. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Oct 2016, 09:22
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)