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babalwa S

1 reviews | Active since Sept 2011

02 Dec 2015, 10:04

altely disgusting

Fnb came to approach us to convert into staff account then we. Got contracts fone huawei nd sumsunf with a contract of 24months first 2months they wLl dedact 200 thn the rest wll be 30 on behalf of staff account. Wll will be getting data. Nd airtime ,ihave been clling their sandton cll center tht is clueless about wat I'm talking about telling me I'm n prepaid athers went to enquire about this nd wll get their managers to cll NW tht hy got the number of sales thy nt getting back to use with the airtime and data party NW I'm stuck with a fone tht I wll have to load airtime on why n earth would I take a prepaid fone in the huawei I'm so so dissapointed with fnb nd fnb connect nd I'll share the word with my colleagues to canx the contract and their bank accounts with fnb

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Dec 2015, 10:53
Official
Hello babalwas,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 825484.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)