Almost R3000 of money missing from FNB account

About R3000 went missing from my account

No notifications no transaction history just missing notified secure chat Claudine promise me a call back it's been over a week

I chatted 2 more times each time saying they escalating and working on it and I'll guaranteed phone call. Till today no communication no feedback and my money still missing?

I don't recommend fnb honestly money goes missing and they forget about you??

I'm logging this as a complaint and if no feedback I will be logging a ***** case against FNB with FSCA and Ombuds