Almost non-existant Private Banker

<p>Today, I was left frustrated and embarassed for FNB, as I wanted to downgrade my account from the Private Banking option to the Premium option.</p> <p>I've had troubles in the past with reaching my private banker, and today was the epitomy, while I was sitting in the FNB branch with a very helpful lady, we tried to contact my private banker to start the process, as apparently only they can do this. We tried three times, to no avail. I've had problems in the past as well, where I was looking for investment advice and opportunities to explore, with no repsonse again.</p> <p>What's the point of paying a premium on banking fees, when I can't even get a response via mail, or get hold of my private banker on the phone? I definitely do not want to conitnue with the option, as I do not see the benefit of this option, when there's no support being provided, no information coming forth on potential investments. I have to do the research myself at the end of they. I was much happier with the service I received while on the Platinum account option, as at least there, you received service from someone.</p> <p> </p> <p>Disgruntled,</p> <p>Sean</p>