Almost a week and no resolution

I am in South Korea, have lost my mobile phone and would like to be able to make payments from my FNB account to my Foreign account. I do not have an international mobile number. All I request is that my mobile number be removed from inContact and my email address be used instead. This is taking almost a week and I have mentioned more than once that this is urgent as EVERY transaction I make is costing me an unnecessarily large amount of money! The service is pathetic! What is the point of being a Premier banker is you receive sub par service?? FNB - you are going to lose a Premier Banking client soon!