1 reviews | Active since Feb 2011
Almost a month to open an account?
I have been to the Reds Mall FNB on the 23rd of Feb to apply for 1 single card for 1 single account and its now almost a month and apparently this is rocket science. I have been into the branch a few times and keep getting the run around and promises to phone me back but nothing. Not even a word from the promising branch manager for any type of feedback. At any other bank you get your card while you there. Can it really take this long to create a single account? Are they importing the card from somewhere? I dont understand this. Is this the type of customer experience i must get used to from FNB?
Hello flyeboy,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello flyeboy,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***