Almost a month to get card into place

From when I ordered my FNB Private Banking credit card from them on line in March, my card is still not active. It was activated on the 31st March, I handed my 3 month bank statements from Standard Bank in at FNB Langeberg Mall, Mossel Bay, the card was delivered to me on the 15th April. On the 16th April a transition \Initiation fee"was put on the account and the 18th April I got a sms telling me that my card was in arrears. The audasity left me speechless. My ref numbers Rq*** and Rq*** (2x) is proof of me trying to get this resolved. I spoke to Fegile last week Tuesday the 21st and Thursday 23rd April and warned her that I was going to write to hellopeter.com if I did not get feedback from the bank on Friday 24th April. Fegile phoned me just now (ref Rq***) to tell me that credit card department answered her e-mail this morning but they did not get proof of my income nor my signed agreement (which I cannot give them as I app**** on line and nobody told me to sign anything). """