Almost a Month, still no feedback!

Working with FNB on a daily basis, I recommend FNB without a doubt to my partner, to my embarrassment!! <br> <br> My partner app**** for a FNB Cheque as he could not transfer funds from his Capitec account, when he did not use the account straight away the account was closed without any notification.<br> On the 11.03.15 he app**** for an increase on his credit card which they advised will take 14 days, we are now at day 26 with NO ANSWER. We have visited the branch 5 times, the last time they advised us that they do not know how long, when I insisted on an answer from someone that do know they advised me that I will need to phone the bank! <br> <br> I really disappointed in the service as this is really not what im used to!