1 reviews | Active since Mar 2009
Almost a Month later and still nothing!
<p>It has been almost a month since I got the devastating news that my Safety Deposit box was ****** in the #FNB Heist Randburg. Family heirlooms, important documents and items that can never be replaced...just gone. And still NOTHING from FNB. Just their standard computer generated version of their "we're sorry but we're not responsible" No updates on where the investigation is at, no communication whatsoever. As a loyal customer since I still had a BOB Junior account I am absolutely disgusted by the way we have been treated. </p>
Good day Ms. prashie
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. prashie
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***