AB
Andre B

1 reviews | Active since Feb 2012

10 Feb 2016, 13:03

Almost 3 weeks down the line - Still no Card

Hi guys<br> <br> So I received AWESOME Service from you people so far and really glad I moved over to FNB.<br> <br> However, according to the Call centre, my Cheque card was given to the Courier Company on the 23rd of January already... I still do not have it. They have not phoned me or anything, for all I know, my card was ****** and I'm to scared to have my salary paid into that account.<br> <br> This is a great concern to me!<br> <br> Please follow up and ensure that that Card is in my possession by tomorrow.<br> <br> Your Courier Company is placing FNB in a VERY BAD LIGHT!!!<br> <br> Thank you

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Feb 2016, 14:09
Official
Hello Fanatix88,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 866081.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)