SR
Shavantha R

1 reviews | Active since May 2016

16 May 2016, 09:16

Almost 3 weeks and no word from FNB

<p>I attempted to open my business account 3 weeks ago - I received a message stating that something was incorrect with my details and that a consultant would call me within a short SLA timeframe. THREE WEEKS later and nothing?!</p> <p>I called the call center and was on hold for about 15 minutes. How can they not help you. Get your act together FNB, I am still waiting to open up this bank account and I am at a loss of revenue because I need to wait on you and I am not getting money in. The best part is every day driving to the office I hear how you guys can switch clients in a matter of seconds? Hmmm I think now.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 May 2016, 10:11
Official
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. A formal complaint has been logged on your behalf and the reference number is 922816. Regards Complaints Resolution Daffnie Govender Email address: *** Tel number: *** (option one)