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Sarah C

1 reviews | Active since Mar 2014

23 Sept 2015, 15:59

Almost 3 months to try and open a business account

I have been trying to open up 2 business accounts with FNB Online since the 14th of July. We initially tried to go into the branch and were told that because 2 of our directors are overseas that the application could only be done online... well we have tried everything possible, and still to today we have not yet succeeded.<br> <br> Every time I phone in to follow up, I am put through to a different person who wants different documentation and wants them signed. I send them to the directors overseas, who send them back and I submit them. Then 3 days later when no one has returned my calls, I phone in again to find out about the accounts and get told that there is outstanding documents or that the ones we did submit are incorrect only for the new person to give me different ones to fill in and sign again.<br> <br> Today I phoned through to the complaints department, (Peace Lecogo) who said she can see that the case has been escalated and that she would make it top priority for someone to get back to me today... well I am leaving the office in 15 minutes and still no one has phoned, so I phoned again and spoke to Naomi, who promised that someone would phone me back... STILL NOTHING!!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Sept 2015, 16:16
Official
Hello Sarah75,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 765956.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)