CS
Christopher S

1 reviews | Active since Aug 2015

03 Aug 2015, 10:50

Almost 1 month just to open a bank account online

I have been trying to open a business bank account with FNB's online application service since the 6th of July 2015. Its now the 3rd of August and still no progress. <br> <br> I have had to make repeated calls to the call center and they keep giving me the run around. Also I get zero response from the email address that I sent my documents to and only after calling several times did I get a confirmation email.<br> <br> I called again today and they seem to have lost documents that I already sent through. I have had enough of this and will be strongly recommending to friends not to use this FNB service.<br> <br> In fact I don't even trust my account will be cancelled since no one at the online center seems to know what is going on. I am so sick of this that I am considering just using another bank all together. Really disappointing to get such service from FNB and through something as simple as opening an account.<br> <br> I have used FNB in the past and its been fine, but this is really not good enough.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Aug 2015, 11:07
Official
Hello cj52za,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 757473NF.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)