1 reviews | Active since Aug 2015
Almost 1 month just to open a bank account online
I have been trying to open a business bank account with FNB's online application service since the 6th of July 2015. Its now the 3rd of August and still no progress. <br> <br> I have had to make repeated calls to the call center and they keep giving me the run around. Also I get zero response from the email address that I sent my documents to and only after calling several times did I get a confirmation email.<br> <br> I called again today and they seem to have lost documents that I already sent through. I have had enough of this and will be strongly recommending to friends not to use this FNB service.<br> <br> In fact I don't even trust my account will be cancelled since no one at the online center seems to know what is going on. I am so sick of this that I am considering just using another bank all together. Really disappointing to get such service from FNB and through something as simple as opening an account.<br> <br> I have used FNB in the past and its been fine, but this is really not good enough.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 757473NF.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 757473NF.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
