Allowing unauthorized deductions

I am sick to death of FNB's false slogan \how can we help you". They should change it to \""how can we help others gain access to your money\"". I booked a ticket through SAA and they deducted money twice from my account with the same reference number which FNB should never have allowed. On immediately contacting FNB I was told first that I would have to pay over R200 to have the ******** deduction reversed or I would have to get the *********** SAA to contact them to allow them to reverse MY money!!! FNB how does a third party have more authority WITHOUT my consent than I do over my own money. FNB"