Allowing debits to go off my account for which I have not given permission nor signed a declaration form for the debit to run.

This is the second time Vodacom has deducted money from my account and where FNB is supposed to protect my money but allowing Vodacom to debit my account as they like. First time contacted Private banker and Leanne advised me to sort it out with Vodacom after FNB failed to reverse the debit order but FNB did however charge R 80 fee for the request. Now once again this happened and Leanne my Private banker is MIA, not answering my calls nor is she returning my calls.

Not to mention the long list of private bankers FNB keeps changing to my profile due to not rendering any service when required.

FNB, how is it that service providers are allowed to debit as they like but I have to pay an account fee? if your priorities are with Vodacom perhaps they should then pay my account fee, and seeing that FNB is not keeping my money safe, I might as well move to another Bank, both business and personal account.

The Vodacom account I have been debited for has been canceled in April 2020. struggled for 3 months to get my money they owed back, and now I am being charged again? for what? How can my bank not pick this up?