All talk, no delivery - stay with Steve

Settled my account and requested closure on the 25/11/2015. Requested a letter confirming same, and to date this has not been received. In the mean time I received statements with service fees charged and the account now reflecting arrears for the service fees not paid. Addressed this with the contact centre on the 14/01/2016 and was promised the letter. This did not materialise and again I had to call, but this time I spoke with Linda (a manager) who promised that I will receive the letter the next day - guess what, did not get anything. Sent a few email and then received the standard letter to say the account is closed. I asked for a letter to state when the account was settled, when it was closed and that there will be no adverse effect on my credit profile. Today I get a letter for a Kulula credit card which has been closed years ago. FNB is awesome to sell and advertise for new products and service, but cannot deliver on customer service.