ALL STARS TO THE FNB FOURWAYS BRANCH!!!

Last week I complained about the service I received from FNB Business Banking. I know that as consumers we also have a tendency of not giving feedback. I was contacted within 15 minutes of writing to hellopeter and i got told that FNB are working on my issue.

Areas of Improvement for FNB. When issue is resolved its always good to notify the complainant and to close the complaint or the call. Because no one contacted me after three days i decided to call the call centre and was told the account is now active and the hold had been uplifted from it.

I still had to go to the branch to confirm and to find out about the card, internet banking etc. Not a good way of closing the query but I received such a warm professional service at the Fourways Branch!! I was assisted by Fumani Mabasa and Thapelo Rabodiba and they both actively and willingly offered to assist until the account was fully active and linked with my profile, activated my online banking and assisted me perform the transfer transaction as well as order my business card. This is what i call Efficient and Quality Service and they helped me restore my relationship with the bank. I have been to other branches but never experienced the same level of professionalism and customer respect like i have with the FOURWAYS FNB Branch!!