All smiles and no delivery

Following a medical emergency which has left me out of pocket, I went to FNB Milnerton on Saturday the 5th of September to mature my fixed deposit to help with the financial burden. Despite them being happy to accept deposits into the account, I could not withdraw as FICA needed to be done again. I supp**** the documents they wanted and had the assurance the process would be done in 3 days, but I would of course have cost penalties of an early redemption. Expecting to receive notification of the funds by Wednesday, in absence of any notification I have checked and see my money is still sitting comfortably with FNB in the same fixed deposit. Thanks for understanding my personal situation and emergency need guys. I'll have to find another way to put dinner on the table for the rest of the month.