All round utter uselessness

Absolutely all round incompetence. You cannot believe that one institution can have so many problems across multiple divisions. It seems as though they go out of their way to see how many problems they can create for one person. After applying telephonically (where they do not check the spelling of your address and details), they send you template emails, where they do not even bother to input the data of your account number etc. You then need to go into a bank to have this changed, you cannot sign and make changes on the form, is this not a legal document. Your call center advises then to just submit the forms without updating the changes, really. Then the person answering on the ********** account (Stampu) cannot see more than 1 attachment, even after pointing out his error 4 times to say this was attached he could not see the second attachment. I then had to request proof of the account number - should you not send this to your clients as a standard? You also do not have automatic replies on your mails, so when sending info you are unsure if received (if you send a reply with your SLA on I am more informed of when to expect a response). Once all was sorted with opening the account I received a chip card where the chip was faulty, another inconvenience of running to the bank 3 times and ordering a new card, then getting charged for that card. I was however refunded the cost of that card, after I complained. I then opted in for you to do the debit order and beneficiary switching process, after multiple calls here I was told it can take 6 to 8 WEEKS, I most certainly would have done this process myself had you been upfront with that info (as per above, put it in your response mails to say the turnaround time). I then received an sms to say I no longer qualify for the Premier Bundle with a smiley emoji (I really don't need smiley emojis on my sms especially one with bad news, I am not a teenage girl), I enquired and was told we needed the credit card application finalized, once finalized and received I enquired about the eBucks I was not earning. I was then advised I do not have accounts that align, I have a Premier cheque account with a Gold credit card. The forms I app**** with on the credit card say 'Premier credit Card' Why then was I issued with a gold one that does not align!!! I am now trying to sort this out only to be told I cannot make changes on the quote, I need to go into the bank. I lodged a complaint on FNB's site on Tuesday 24th, still I have had no response, I'm not sure why I expected something different. I will be moving all my accounts away from FNB, the hassle of moving things back is FAR less than ALL these problems that keep occurring. What a horrible experience, they will never see me again!!!!!!!!!