all promises and no action - good thing i have it in writing as they are depriving me of the calls i requested

After 2 months of my high priority complaint - that i am still not impressed with " resolution" i was informed i would get an apology in writing on letterhead (see email below) - 6 days later and i still need to do the following up and still no apology - tomorrow (based on email) was 6 days ago - i do not think its fair that every single step to all of this was made by me following up, me begging, me calling, me yelling, all me - and simple apology letter for the disgusting horrific service and experience i had (and once again - no fault of mine admittedly this was fnbs issue)

Nxopho, Nobahle Tyron Wed, Feb 9, 6:39 PM (6 days ago) to me

Good afternoon Ms. Dietrich,

Thank you for your response.

Myself and Wenzile are drafting the response letter and will send to you tomorrow.