1 reviews | Active since Oct 2013
All lies. All ****** lies.
<p>It is not easy to move to FNB. I have had to make 12 phone calls just to get the basics sorted (Still unresolved). I was promised countless times someone would get back to me and it only happened once from the 12 times I called that someone got back to me. I sent in complaints from online banking interface, to no avail. I was promised a card delivery today. Needless to say I have no card... I was never told that I would need to submit any additional documentation, I had to call and try and find out where things were going wrong!! FNB service is **** poor.</p> <p> </p> <p> </p>
They responded by calling me and 2 hours later someone from Fedex called and within 30 mins it was delivered. I dont understand why customer service like this can not be given as a standard. If it is not financially viable, afford the client the option for express or snail pace delivery.
Lets hope the service remains at this level
They responded by calling me and 2 hours later someone from Fedex called and within 30 mins it was delivered. I dont understand why customer service like this can not be given as a standard. If it is not financially viable, afford the client the option for express or snail pace delivery.
Lets hope the service remains at this level