WM
Winnie M
1 reviews | Active since Nov 2018
20 Nov 2018, 10:47
All I want is my money...!
A bunch of **********!!!! That moment when I was sent an ewallet and on my way to withdraw i generated the pin got to the ATM but my money was gone. I then waited till I decided to go in to the branch where the queue was as long as a snake. This looked as though it was a general known issues.... I have since spent half of the money I didn't get on phone calls to you with no feedback instead being advise all kinds of processes. It's been over 3 weeks and no one can tell me what happened and from here on I'm directing this to the Ombuds!!!!
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Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
20 Nov 2018, 11:27Good day Winnie Mdluli,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply20 Nov 2018, 11:27
Official
Good day Winnie Mdluli,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
WM
Winnie M's updateReviewer Update
23 Nov 2018, 14:13I have been waiting on Catherine since I logged this complaint... Empty promises since the first day of this query... It's high time we take this to the next level!
WM
Winnie M's update23 Nov 2018, 14:13
Reviewer Update
I have been waiting on Catherine since I logged this complaint... Empty promises since the first day of this query... It's high time we take this to the next level!
WM
Winnie M's updateReviewer Update
23 Nov 2018, 14:28You have given me a number and option yet your IVR says the menu option has changed, I've spoken to 4 people and they cant connect me in anyway
WM
Winnie M's update23 Nov 2018, 14:28
Reviewer Update
You have given me a number and option yet your IVR says the menu option has changed, I've spoken to 4 people and they cant connect me in anyway