All FNB clients be-aware you can forfeit ebucks points!!!!

All FNB clients be-aware you can forfeit ebucks points, if you don't use the "Cellphone banking app", although you are active user of the FNB online banking app. Questions I have if you don't have smart phone, you will get penalized or my point of view FNB "*****" from their clients. Now I work everyday on a laptop much easier to use. I followed the right channels but cases get closed even if the client asked to escalate issue and still unhappy, then gets ignored when asked for feedback, so clients service goes for a loop. If it is compulsory to use cellphone banking app t earn ebucks point, why can't FNB notify you before you forfeiting the points?